Last Updated: December 21, 2025
This document is subject to ongoing legal review and may be updated.
Who We Are
MRX Xtractors LLC DBA Decimal Engineered Systems
An Oregon limited liability company
461 NE 3rd Avenue, Canby, Oregon 97013
In these terms, "Decimal", "we", "us", and "our" refer to MRX Xtractors LLC DBA Decimal Engineered Systems.
Scope: These terms cover consulting, support, training, and portal use offered through this website. Full equipment purchases are governed by the executed proposal, order, purchase agreement, and Terms and Conditions of Sale — NOT by website terms — which control in any conflict. See also our Website Terms of Use and Equipment Warranty Summary.
These terms govern consulting, support, training, and portal use.
Scope of These Terms
These Service and Support Terms cover the following offerings:
- Website parts & supplies purchases: Post-purchase support related to parts and supplies ordered through this website.
- Capital equipment contracts: Support obligations for capital equipment are governed by the individual signed sales agreement provided with that equipment, which controls in the event of any conflict with these terms.
- Consulting & engineering services: Professional consulting, engineering, and training engagements.
- Charlie AI usage: Support related to our Charlie AI tools.
- Support subscriptions: Support hour packages and subscriptions purchased through the store.
1. Services Overview
- Free: 30-40 hours per machine purchase.
- Paid: Packages (5/10/20 hours) sold as subscriptions in store.
- Tracking: Per account/facility; your current support hour balance is visible in the customer portal.
- Low Hours: Auto-email/popup with store link for renewals.
2. Billing
- Hours used beyond the included allotment are billed at the then-current hourly rate.
- Training sessions billable.
3. Calls/Transcription
- Remote sessions are conducted over video conference. Session notes are retained for support continuity.
4. Release of Liability
- We are not liable for indirect/consequential damages, losses from misuse, or non-compliance with GMP/cannabis laws.
- Maximum liability: Amount paid for service.
- You release us from claims related to service advice, delays, or third-party actions (e.g., third-party video conferencing or transcription providers).
5. Indemnification
- You indemnify us against claims from your use.
Note on Decimal Equipment: Full equipment purchases are governed by the executed proposal, order, purchase agreement, and Terms and Conditions of Sale provided with the equipment, and by the Equipment Warranty Summary. Those documents are independent of this website's policies and control in any conflict. This is a summary only, not the complete Terms and Conditions of Sale for Decimal equipment — additional terms and conditions apply. Contact our sales team to request the full Terms and Conditions of Sale for your order.
Contact Us
MRX Xtractors LLC DBA Decimal Engineered Systems
An Oregon limited liability company
461 NE 3rd Avenue, Canby, Oregon 97013
Email: hi@DecimalEngineered.com
Phone: 877-423-4977