Question 1

What construction standards and compliance capabilities do your systems have?

Accepted Answer

Decimal extraction systems are built with ASME code construction available for pressure vessels (U-stamp available as an optional configuration) and UL-recognized electrical components. Systems can be designed to support EU-GMP facility compliance, and hazardous-location configurations are available on select models. Specific standards and optional configurations vary by model — contact us to confirm scope for your application. Documentation packages are available to support regulatory compliance.

Question 2

How long is the typical lead time for equipment delivery?

Accepted Answer

Lead times vary by model and configuration. Standard equipment generally ships in an estimated 8-12 weeks from order confirmation, and custom configurations in an estimated 12-16 weeks; actual timelines are confirmed at the time of order. We maintain inventory of common components to help expedite delivery when possible.

Question 3

Do you provide installation and training services?

Accepted Answer

Yes, we offer comprehensive installation, commissioning, and operator training at your facility. Our technicians provide hands-on training covering safe operation, maintenance procedures, and optimization techniques. Technical support is available during business hours (Mon-Fri 8:00 AM - 5:00 PM PST), with support agreements available.

Question 4

What warranty coverage is included?

Accepted Answer

Warranty coverage is stated in your purchase documents. Qualifying 304–316 stainless steel products may qualify for our Limited Lifetime Stainless Steel Warranty covering manufacturing defects in materials and workmanship. Other components — including electrical components, seals, and consumables — generally carry a one-year warranty. See our Warranty page for full details.

Question 5

Can I finance equipment purchases?

Accepted Answer

Financing may be available through third-party equipment financing partners. Rates, terms, and eligibility are set by the lender and are subject to application and approval. Equipment leasing options may also be available. Our sales team can connect you with financing partners during the consultation process.

Question 6

How do I request a quote or schedule a consultation?

Accepted Answer

You can request a quote through our online form, use the AI equipment advisor chat, or contact our sales team directly. A member of our sales team will follow up to discuss your requirements and can schedule virtual or in-person consultations.

GMP Cannabis Extraction Equipment